8234 S.W. 103rd AVE. MIAMI, FL 33173
1 877 869-2333
(305) 598-8034
southnatural_inc@yahoo.com
Security, Yahoo! Buyer Protection Program provides an additional measure of
safety. The Yahoo! Protection Program covers any item legitimately purchased
through Yahoo! Shopping from a covered merchant, this protection covers
purchases of up to $1000. Yahoo! Security Server, our system uses The Yahoo!
Secure Server and The Yahoo! Shopping Cart for maximum Security. Your sensitive
Data submissions are 100% safe!
Privacy: When making a purchase at SouthNatural, we ask you for you name,
address, telephone number, billing information, including the credit card number
and expiration date. That information is only used for billing and ordering
purposes. We will never sell or give out your telephone number, credit card
information nor e-mail address to anyone else.
Back Orders: Usually we process your order within 2 to 3 business days, if for
any reason one of the products is out of stock, we will place your order on
backorder and notify you once the product is in if you have asked to be placed
on back order list. If we are not able to complete your order we will ship the
items that we have in-stock, you will only be billed for the items that we ship
to you.
We will put the remaining products (out-of-stocks) in BACK ORDER and those will
be shipped as soon as they arrive, at that time we will charge for those
products and you will not be charged for any extra shipping charge.
Note: Please advise us about your decision in the event you are not interesting
in the rest of your order (out-of-stocks products).
Order Status: Once your order has been placed, you will receive a link via
e-mail, which will provide you the order status at any moment.
Shipping & Handling Charges: To calculate your shipping charges, add your
desired products to your Shopping Cart and go to checkout. Once you select a
shipping method, your shipping total will be displayed on the grey box on the
upper right hand side. Shipping charges are based on the weight of your order
and the distance shipped.
Returns: If we made an error shipping a different product or the product arrived
damaged, please contact us via e-mail at:
southnatural_ing@yahoo.com, we will reply
to you on how to go ahead and return items. If you are not satisfied with the
products of your order, we only can receive just returns for unopened and unused
products, shipping charges are not eligible for returns in case of displeasure.
We don?t charge restocking fees. Returns are to be made within 30 days after you
received your order.
Please send items for returns to the address listed below: South Natural, Inc.
8234 S.W. 103rd AVE. MIAMI, FL 33173
APO/FPO Boxes: We only use the US Postal Service to ship to APO/FPO boxes. Most
of the cases we have to modify the shipping charges for this kind of shipments
which is a fair charge (you will see charges on the package stamps). NOTE: The
shipment using Parcel Post can take up to 6 weeks, if you want a faster way
(PRIORITY MAIL), please advise us by the time you are placing your order, this
means; you are accepting the charges for PRIOROTY MAIL, which can be higher than
Parcel Post. Then we will make the adjustments for shipping charges (you will
see charges on the package stamps).
P.O. Boxes: If you provide us a street address we can ship your package using
UPS (this can take up to 7 business days for delivery), otherwise if you just
provide a P.O. Box we can only use the US Postal Service to ship your order. In
most cases we have to modify the shipping charges for this kind of shipment
which is a fair charge (you will see charges on the package stamps). NOTE: The
shipment using Parcel Post can take up to 6 weeks, if you want faster service
(PRIORITY MAIL), please advise us by the time you are placing your order, this
means; you are accepting the charges for PRIROTY MAIL, which can be higher than
Post Parcel. Then we will make the adjustments for shipping charges (you will
see charges on the package stamps).
Sales Tax No sales tax on orders shipped outside The State of Florida. That
means: you save an additional 7%. Florida residents will be charged 7% sales
tax. (Dade County Sales Tax)
INTERNATIONAL ORDERS
International orders are processed within 2 to 3 business days and via UNITED
STATES POSTAL SERVICE by 3 different options.
We accept Visa, Master Card, American Express, Discover,
Diners Club, JCB cards. for orders lesser than $100 and International Money
Orders or Wire Tranfers for orders larger than $100. In some instances we
might not be able to process an international credit card. We will email you if
this is your case. In these instances, your order should be prepaid via Western
Union, for details please visit Western Union's webpage. Send the total of your
order in american dollars to the attention of Southnatural Inc . Please email us
with the transaction number for faster processing. We will ship your order as
soon as payment is received. You can also send us a Money Order for the total of
the order, we will process your order immediately after receipt.
Mail Options
a- Airmail Letter Post: 4 to 7 days (orders are not trackable)
b- Airmail Parcel Post: 4 to 10 days (orders are not trackable)
c- Global Express Mail (EMS) 3 to 5 days ((orders are trackable)
The shipping charges are not generate when the client place the order issue to
huge variety of shipping options per country. These will be calculate at the
moment of the order processing.
We suggest you to calculate your shipping cost:
1- Calculating approximately the weight of your order considering the products
ounces or pounds (Lbs), most of them are at the products title or description,
also have in consideration the weight of the containers (could be glass or
plastic), plus packaging supplies increase the total weight of your order.
2- Once you have approximately weight click the next link and follow the
instructions to calculate the shipping cost of your order:
http://ircalc.usps.gov/
Important:
We choose the cheapest way between Airmail Letter Post and Airmail Parcel Post.
If you prefer Global Express Mail, please let it us know.
3- Once you have the shipping cost estimate you can place your order, if you
prefer the Global Express Mail (EMS) please indicate it in the ?COMMENTS? Box.
Order Tracking:
The options: Airmail Letter Post and Airmail Parcel Post have not tracking
numbers, only the receipt numbers, thereby there is not valid tracking number to
track these packages, only Global Express Mail is trackable (highly
recommended).
Shipping Restrictions: (Very important)
We do are not responsible for any merchandise hold by Customs.
It is the responsibility of our customers to make sure that they are allowed to
import nutritional supplements from the U.S. If the Customs in your country
returns your order to us, either because you did not have the permission to
import such supplements or because such supplements are banned in your country,
we will refund to your credit card your total minus twice your shipping charge
(as we must pay our carrier the same shipping charge to return your order back
to us).
We suggest you highly read all of the restrictions to your Country at this link:
http://pe.usps.gov/text/Imm/immc1_001.html
If you need to modify your order please contact us at 1 877 869-2333.
SHIPMENT CONTRACT & TRACKING: All items purchased from Southnatural, Inc. are
made pursuant to a shipment contract. All orders are shipped with a tracking
number. By placing an order with us, both parties (you and Southnatural, Inc.)
agree to use the shipping company's tracking information as the final
determinant in assessing whether or not a package was delivered. If we ship a
package, and the tracking information shows that it did not arrive to you, it
remains our responsibility to get a replacement package to you. If the tracking
information shows that it was delivered, then it was delivered. This contract
commences at the time of shipment and means that the risk of loss and title for
such items pass to you upon our delivery to the carrier. Be sure your address is
correct.
Hours of Operation : 10:00AM - 6:00PM ET Monday --> Friday
|
